This Privacy Policy describes how the Trade Work trading name of Nexa Soul Ltd. (Company number SC781855) ("we", "us", or "our") collects, uses, and discloses your information when you use our Trade Work application and services ("Services"). By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

• Personal Information: When you create an account, we collect certain personal information such as your name, email, phone number, and address. For service providers, in addition to the said details, we also keep a copy of your photo ID document and business details (if a company).
• Service Requests: When you submit service requests through the app, we collect information about the nature of the service and your location.
• Usage Information: We collect information about how you use our app, including your interactions with the app and the services you request.
• Device Information: We may collect information about the device you use to access our app, including device type, operating system, and unique device identifiers.

2. Use of Information

We use the information we collect for the following purposes:

• To provide and improve our Services.
• To facilitate transactions between users and service providers.
• To communicate with you about your account and service requests.
• To personalise your experience and provide tailored content and recommendations.
• To ensure the security and integrity of our app and prevent fraud.

3. Sharing of Information

We may share your information with third parties for the following purposes:

• With service providers to fulfil service requests.
• With law enforcement or other government agencies in response to legal requests or to protect our rights or the rights of others.
• With third-party service providers who assist us in operating our app and providing our Services.

4. Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a more extended retention period is required or permitted by law.

5. Your Choices

You can access and update certain personal information through your account settings. You may also choose to opt out of certain communications from us.

6. Security

We take reasonable measures to protect your information from loss, misuse, and unauthorised access by using Transport Layer Security (TLS) 1.3 and Secure Sockets Layer (SSL). TLS 1.3 is the latest version of the protocol used to secure communication over the Internet. It improves upon previous versions by enhancing security, reducing latency, and simplifying the handshake process. TLS 1.3 provides stronger encryption algorithms, eliminates outdated and vulnerable features, and streamlines the negotiation process between clients and servers. This results in faster and more secure connections, helping to protect sensitive data transmitted over the internet from unauthorised access and interception. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. International Transfers

Your information may be transferred to and processed in countries other than the country where you are located. These countries may have different data protection laws than your country of residence.

8. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy on our app or by other means.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at “contact@tradework.app”.